Regulatory Compliance Services is
proud to offer several distinctive resources to its clients. These
resources strive to provide your business and operations team members with
important and relevant information regarding their regulatory responsibilities.
News and Information:
Texas Retail Electric Insider - Our Blog of the
latest news and information, available to everyone for free!
The Texas Retail Electric Scorecard
to know what kinds of customer complaints are being reported to the
Public Utility Commission as the retail market moves to full
competition? Want to know how the switching process is affecting
your customers? Does your team need to know about these and
other customer-affecting retail issues?
you answered yes to any of these questions the Texas Retail Electric
Scorecard is for you. Published on a monthly basis, and written
in non-technical language (minimal acronyms, no need for a secret
decoder ring), this newsletter will help provide your team with useful
information concerning the retail electric market in Texas.
This newsletter is only available to our
Want to know how you
compare to other "peer" companies? Need more detailed
information on the complaints being received by the PUCT against your
company? You need the Complaint Scorecard!
The Complaint Scorecard is
only available to our retainer clients.
Year End Reports
(Electric - Texas)
Available for purchase, this is our comprehensive annual report that
provides a summary of all electric complaints received by the Public
Utility Commission of Texas from calendar year 2001 through present.
Further it provides some analysis of the trends at play in the most
recently completed calendar year as they relate to these complaints,
and presents a summary listing of complaints received by complaint
category for each REP during the previous calendar year.
I put these rule books
together for my use (as they are easy to keep handy) and share them with
my clients because they seem to want what I use. To that end, I make
them available for $12.50 each. This fee covers the cost of printing and
mailing. In other words, I don't make money off these things, I do them
for your convenience. The rule books contain the most relevant state
rules that govern the day-to-day retail energy business. Note that I did
NOT say that these books contain all the regulatory rules in each
jurisdiction. They contain the
rules most often implicated in your day-to-day retail interactions with
the average customer. The rule books are 5.5" x 8.5"
making them easy to carry. They are spiral-bound so they are durable. It does
not, however, allow for replacement of pages when rules change.
An E-Book Versions (PDF
ONLY) are also now available for download.
No promises how well it will work with your device, but it works nicely
on my android tablet. Current jurisdictions available are:
Texas - Reflects changes made in Project 48337, effective
7/4/2019 and includes
25.5, 25.8, 25.43, new 25.45, 25.54, 25.107, 25.126, and all of
Subchapter R (25.471-25.498)
New York -
includes the UBP and
HEFPA regulations (Feb. 2016 updates)
If you'd like to order
print copies, email me
the number of books you'd like of which jurisdiction, along with your
name and a delivery address.
- PUCT Reporting
Available for purchase is an
excel spreadsheet that outlines your reporting requirements in Texas
vis-a-vis the PUCT. Contact us for more information.
Compliance Checklists are geared for non-regulatory staff use as a
means of easily documenting compliance with the Public Utility
Commission of Texas' rules.
information from other sources, like the Federal Trade Commission.