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As a service to our regular clients, this monthly report provide your team with meaningful insights and opinions regarding activities and actions at the Public Utility Commission of Texas. Written in non-technical language, the report also provides your team with useful information concerning trends in the retail electric market in Texas as they develop. It will give them concrete examples of how the PUCT applies the rules to real-life complaints and will provide useful tips for avoiding commission complaint and enforcement actions. This report is a must if you want to maximize your company’s customer service function. This report is only available to regular RCS clients. It is provided free of charge to non-profit entities and members of the media. Contact us for more information. Want to know how your company compares each month to other companies? Want to know which complaints the PUCT staff found your company had found violations? Get your complaint scorecard.... Read a Recent Issue of the Texas Retail Electric Scorecard. (This is a PDF file)
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