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Training

Online Training for Texas Electricity Topics Now Available

Regulatory Compliance Services has now prepared Texas training for delivery over the internet.  Hosted by Litmos, registered students can sign-up for and receive training online.  Each course comes complete with a scored quiz and a certificate of completion (provided only when a quiz score exceeds 70%).  Upon receipt of payment, up to 25 students from any one company will be able to view the training materials.  Online training is a great alternative to having Ms. Dolese come on-site repeatedly to train your staff and allows companies to provide regular training on these topics to new employees and vendors.  Student registration for any particular class allows the student to view that class for up to 30 days from the date of initial enrollment.  Companies may choose to provide the on-line training is a hosted environment, facilitated by the presence of their own in-house regulatory staff.

View our online training topics

Onsite Training Topics:

Regulations concerning your retail operations are serious business, even in a deregulated marketplace.  We can provide useful and beneficial training to your team so that they will be able to not only do their jobs, but also keep your company in compliance. 

Regulatory Compliance Services can conduct training for your customer service team members on the following topics:

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Customer Protection Rules Update:  Critical Care, Summer Protections, Switch-holds and Other Changes

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The Customer Protection Rules:  An Overview

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Regulatory Complaints -- How to Provide Beneficial Responses

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Door to Door Training

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Marketing and Enrollment Rules

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Retail Market Workshop

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Prepaid Electricity - The New Rules

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The Rules of Summer and Changes for the Fall

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Disconnecting Customers - Avoid a Regulatory Shock!

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Billing Requirements

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Code of Conduct Obligations

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General overview of Electric Restructuring

 

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Copyright 2012 Regulatory Compliance Services
Last modified: February 10, 2012

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