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Online Training:  Critical Care, Summer Protections, Switch-holds and Other Changes

This two-hour session will provide participants with an overview of rules recently passed by the Public Utility Commission of Texas in dockets 36131 and 37622 as well as new rule 25.482 related to prompt payment.  These rules focus on changes for critical care customers and to REP obligations related to both levelized/average payment plans and deferred payment plans.  The session will also explore the new switch-hold provision that was included in this rulemaking.


Retail Electric Provider staff members with responsibilities for:

bulletCustomer Service
bulletCollections/Risk Management


Comments from previous training sessions:

"Trish did a fabulous job in delivering the Compliance Training to my team yesterday! She took a very dry topic and made it fun & interesting! Truly... one of the best requlatory sessions I've attended in 20 years... (now I'm dating myself - forget that last comment!)"  Cyndy Stockley, Direct Energy

"Trish did a great job of making sure that people new to the rules could benefit from the program as well as those that had read the rules and had very specific questions.” Lisa Morganelli, Utility Choice Electric

“The session was very informative. Thank-you, it was worth the trip from New York.” Jonathan Gewirtz, ECONnergy

“Trish’s honesty and humor made for a fun lesson.” Julie Jung, TriEagle Energy

About the workshop presenter...

The training presentation is an audio/video session conducted by Ms. Patricia Dolese, the founder of Regulatory Compliance Services.  Ms. Dolese's years of experience in the PUCT's Customer Protection Division give her a unique "behind the scenes" viewpoint that cannot be obtained from any other source.  As an active participant in the drafting, implementation and enforcement of most of the PUCT's original customer protection rules, Ms. Dolese has an abundance of knowledge to share with companies seeking to improve their understanding the new rules.  

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Copyright © 2012 Regulatory Compliance Services
Last modified: February 10, 2012

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