Ms. DuClos has held management roles in operations,
customer care, business analytics, compliance, and regulatory over the
years. She brings several years of experience entering newly deregulated
markets across the US, including, but not limited to, NY, PA, MA, OH, MI,
CA, TX, and MD. Her market entry experience includes registration with
Public Utility Commissions, ISOs and Utilities, development of operational
processes, vetting of sales campaigns and scripting, and implementation of
third party billing platforms.
Ms. DuClos’ experience in regulatory compliance
includes dissemination and interpretation of state regulatory rules,
compliance audits, regulatory affairs, third party verification review and
calibration, marketing collateral review, regulatory filings and reporting,
complaint management, quality assurance and change management. Ms. DuClos
has led several projects over her tenure to both implement, change, and
improve business processes based on regulatory rules.
Ms. DuClos holds a BBA from Montreat College in
Montreat, North Carolina.