Oncor is paying a fine, and it’s not for service quality…

Finally, the PUCT seems to be getting serious about enforcing the rules that TDUs are to follow.  In this instance Oncor has agreed to pay a $700,000 to settle allegations that it was estimating meter reads beyond the allowed 3 consecutive months.  This does not surprise me in the least.  Finally, REPs can feel good they aren’t the only entity being held responsible for service issues that affect retail customers.

The story in RetailEnergyX.com can be found here: http://www.retailenergyx.com/sy.cfm/2233/Oncor-To-Pay-700-000-To-Settle-Meter-Reading-Estimation-Issues 

 

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