Now that’s how you hold a vendor accountable!

Kudos to AEP Energy for filing suit against a vendor for alleged do-not-call violations.  As I have said before, regulators hold the certificated entity responsible for compliance with laws.  If the certificated entity outsources a function to the vendor, it is still ultimately the certificated company, and not the vendor, that is on the hook for complying with regulations.  The recourse for the certificated entity — make your vendor financially liable for any enforcement penalties caused by their actions.

Read a good summary here:  http://www.retailenergyx.com/sy.cfm/1557/Retail-Supplier-Sues-Telemarketing-Vendor-Over-Alleged-Do-Not-Call-Violations

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