The total volume of electric complaints filed by consumers with the Public Utility Commission of Texas (PUCT) in calendar year 2014 increased by approximately 5% from last year’s record low volume, Regulatory Compliance Services reported
Feb. 25, 2015 — Regulatory Compliance Services’ 2014 Year End Scorecard shows that the PUCT investigated 6,631 electric complaints of the 7,195 complaints it received in calendar year 2014. Investigations related to Retail Electric Providers (REPs) accounted for 4,971 of the 6,631 complaints.
Regulatory Compliance Services reported that the PUCT staff informally determined that REPs may have violated commission rules on approximately 20% of the complaints investigated in 2014, which is down from 22% last year
According to Regulatory Compliance Services, billing issues accounted for 2,782 of the REP complaints received related to retail electric service which is an increase of approximately 14% from the 2013 volume. Of the 2,782 REP billing complaints received by the Commission, 2,566 were investigated. Of those REP billing complaints that were investigated, approximately 19% were closed with the informal finding that a rule violation may have occurred.
A copy of the full report with REP-specific complaint data may be obtained from Regulatory Compliance Services, http://www.your-rcs.com/YearEnd.htm