Archive for April 2014

New RCS Customer Protection Rule Books Available!

The popular RCS rule book has been updated.  Print versions are available for ordering/shipping. As always, the price is $10 per book.

A e-version is available online for free at:

http://www.your-rcs.com/ch25-booklet-05012014-ONLINE.pdf 

This version includes updates to the following rules:

25.43 Provider of Last Resort (Service by affiliates of the designated POLR) – docket 41277

25.107 REP Certification (definition of principal and executive officer, reporting requirement for complaint histories and other changes) – docket 41615

25.54 Cease and Desist (Brand New) – docket 41659

25.471 General Provisions (updated definitions to include veterans) – docket 41613

25.480 Bill Payment (updated to include the veteran’s bill payment assistance information) – docket 41613

The EFL and Pricing Disclosures

An article in the Dallas Morning News caught my eye:  http://www.dallasnews.com/investigations/watchdog/20140405-electric-bill-may-come-as-jolt.ece

It’s a great reminder to REPs to ensure that their EFLs contain sufficient information by which the customer can calculate the average price shown on the EFL and determine after the fact if they are being billed accurately.

 

Updated RCS Customer Protection Rule E-Book Now Available

The popular RCS rule book has been updated (electronic version only) and is available at:

http://www.your-rcs.com/ch25-booklet-04032014-ONLINE.pdf 

The print version is being held until the PUCT approves changes to 25.107 (Certification rule), so as to preclude the need for a quick re-printing.

This version includes updates to the following rules:

25.43 Provider of Last Resort (Service by affiliates of the designated POLR) – docket 41277

25.54 Cease and Desist (Brand New) – docket 41659

25.471 General Provisions (updated definitions to include veterans) – docket 41613

25.480 Bill Payment (updated to include the veteran’s bill payment assistance information) – docket 41613