Archive for March 2012

TriEagle Energy Compliance Audit Nets PUCT $36,000

Commission staff and TriEagle have settled the compliance audit initiated by staff for $36,000.  The settlement and proposed NOV can be found here.  Violation noted in the proposed order include the following:

a. P.U.C. SUBST. R. 25.474(d)(1) relating to enrollment via the internet. Legal name was missing.
b. P.U.C. SUBST. R. 25.474(d)(3) relating to enrollment via the internet.  Statement regarding disclosure of who is authorized to request a move-in or switch was missing.
c. P.U.C. SUBST. R. 25.474(d)(5)(I) relating to enrollment via the internet. Statement regarding disclosure of right of rescission was incorrect.
d. P.U.C. SUBST. R. 25.474(d)(6) relating to enrollment via the internet. The required checkbox did not reference the Terms of Service (TOS) document.
e. P.U.C. SUBST. R. 25.474(d)(1 1)(A) relating to enrollment via the internet. Statement regarding disclosure of right of rescission was incorrect.
f. P.U.C. SUBST. R. 25.475(c)(2)(A) relating to general contracting requirements. The Electricity Facts Label (EFL) included unnecessary text and the TOS did not disclose that disputed amounts are not required to be paid while a complaint is pending before the Commission.
g. P.U.C. SUBST. R. 25.475(c)(2)(C) relating to general contracting requirements. TOS imposes a 30 day notice requirement to avoid
termination penalty associated with a customer move.
h. P.U.C. SUBST. R. 25.475(c)(2)(G) relating to general contracting requirements. Current price, price history, and notice of how to obtain such price information was missing.
i. P.U.C. SUBST. R. 25.475(f)(2)(C) relating to TOS document. TOS did not disclose payment transaction fee.
j. P.U.C. SUBST. R. 25.475(f)(8) relating to TOS document. TOS did not adequately describe the conditions under which a contract can change.
k. P.U.C. SUBST. R. 25.475(h)(2) relating to YRAC document. Eligibility for deferred payment plan was inappropriately limited.
l. P.U.C. SUBST. R. 25.479(c)(1)(H) relating to bill content. Bill labels were not consistent with terms utilized on TOS.
m. P.U.C. SUBST. R. 25.479(c)(1)(K) relating to bill content. Non-recurring bill labels were not consistent with terms utilized on TOS.
n. P.U.C. SUBST. R. 25.479(c)(1)(R) relating to bill content. The unauthorized charge notification was missing.
o. P.U.C. SUBST. R. 25.479(c)(1)(S) relating to bill content. The web address for the Power to Choose website was not underlined.
p. P.U.C. SUBST. R. 25.479(c)(7) relating to bill content. The prescribed kWh definition was not used on the website.
q. P.U.C. SUBST. R. 25.483(k)(4) relating to disconnection of service. The disconnect notice did not include statement regarding the availability of payment assistance arrangements or elaborate on alternate payment arrangements for ill customers.
r. P.U.C. SUBST. R. 25.483(1)(5) relating to disconnection of service. The disconnect notice was incomplete.
s. P.U.C. SUBST. R. 25.483(l)(7) relating to disconnection of service. The disconnect notice did not mention availability of state or federal assistance programs or how to obtain information regarding same.