Archive for February 2008

Changes to Customer Protection rules?

In response to the REP forum held at the end of January…
 
While it appeared that the Commission staff may have thought about opening up the rules, the mood now seems to be that they don’t have the resources to open up what they would consider to be a major rulemaking project….

FW: PowertoChoose Price Comparison Tool

fyi…


From: Lloyd, Brian [mailto:Brian.Lloyd@puc.state.tx.us]
Sent: Wednesday, February 06, 2008 5:06 PM
To: Lloyd, Brian
Cc: Manning, Robert; Godines, Grace
Subject: RE: PowertoChoose Price Comparison Tool

The PUC’s new Price Comparison Tool is now online, and can be accessed at http://www.powertochoose.org/_content/_compare/compare.aspx

 

You can also again log-in to your offer pages and add, edit, or delete offers as you need to.  When logging-in, you will need to check the box saying that you agree with the terms and conditions that were included in the instructions you received.  You can view these terms again through the link on the page.   The actual terms haven’t changed from what you previously received.  

 

When you log-in, you will also notice that the Data Entry Instructions (in pdf format) are available at the top of your offer edit page for you to view or download.  Please review the instructions again, as they have been updated to reflect these two changes:

1.       When you create a new offer, you will now have to affirmatively activate the offer by clicking the box in the upper right hand of the form.  This is so that incomplete or empty forms don’t show up during customer searches. 

2.       All of the URLs now require entry of http:// or https:// (as appropriate) at the beginning of the entry.  You don’t need to change anything in your current data as we’ve conformed all the entries to the proper convention.  For new entries, your links will not work right if you don’t include that.   All of the URLs are now also clickable from your offer edit page for you to test the links. 

 

As a reminder, you will no longer need to send spreadsheets to Robert Manning or to the compare@puc.state.tx.us email address.  All updates of you offers should be done through logging into the website http://www.powertochoose.org/admin/Login.aspx.  Your changes will immediately show up on the customer search page. If you decide to discontinue an offer, please log-in and delete it from you page so that it won’t show up anymore. 

 

Thank you all so much for helping us make this transition quickly.  Please let me know if you notice any issues that we have failed to catch in our testing, or if you have any questions.

 

Brian

PowertoChoose Price Comparison Tool


From: Lloyd, Brian [mailto:Brian.Lloyd@puc.state.tx.us]
Sent: Monday, February 04, 2008 5:03 PM
To: Lloyd, Brian
Cc: Manning, Robert; Godines, Grace
Subject: PowertoChoose Price Comparison Tool
Importance: High

The Public Utility Commission is planning on launching the new Price Comparison Tool on www.powertochoose.org this Wednesday, February 6.  We intend to activate the links to the new tool at 5PM on Wednesday, and will be discussing the new site at the Commissioner’s Open Meeting and issuing a press release on Thursday.   The new customer search tool is located at http://www.powertochoose.org/_content/_compare/compare.aspx.

 

Your company should have received a user name and password to log-into the new application at http://www.powertochoose.org/admin/Login.aspx.   If you did not receive a user name and password, please contact Brian Lloyd at brian.lloyd@puc.state.tx.us as soon as possible so we can correct that oversight. 

 

If you have not yet done so, please log-into the site and update your offer information by 9AM on Wednesday.  This will allow us to do our final quality control checks on the site and review your data to help you resolve any remaining issues.  If your information is not updated by that time, we will inactivate all remaining test data for your company to ensure that we have accurate data, and your company will not appear in the search results when we launch.  You will still be able to log-in and edit your information, but you will have to make sure to activate the records by checking the box in the upper right hand corner of the record to have the offer display to customers.

 

Starting Wednesday, all future pricing updates should be done via the web page log-in.  You will no longer need to prepare the spreadsheets that we have been using for the last several months, and you do not need to notify us when you make changes to your offer information.  Because updates to your pricing will be reflected immediately on the customer search tool, we are expecting you to keep your offers up to date and to honor the prices and terms listed on our web page as a condition of listing your offers on our site.  We will be auditing the information submitted for accuracy and to ensure that it is not deceptive or misleading. 

 

If you have any questions, please do not hesitate to contact me.  Thank you for your assistance as we complete the transition to this new price comparison tool. 

 

In our effort to make sure we have gotten in touch with every company that may have an interest in posting on www.powertochoose.org, you may receive this email more than once.

 

 

 

Brian H. Lloyd

Special Projects Manager

Public Utility Commission of Texas

1701 N. Congress Ave.

PO Box 13326

Austin, Texas 78711

 

Is AEP Abusing the Weather Moratorium Rule?

Yesterday morning I received an email from one of my clients inquiring as to whether they really had to honor the AEP weather/disconnect moratorium issued for the Corpus Christi area.  After reading the National Weather Service warning, I understood why they were asking.
 
Below is a series of emails I exchanged with the AEP contact Blake Gross.  Feel free to take whatever action you deem appropriate.


From: Patricia Dolese [mailto:pdolese@your-rcs.com]
Sent: Friday, February 01, 2008 2:03 PM
To: ‘bagross@aep.com’
Cc: ‘kjlassig@aep.com’; ‘rgdeleon@aep.com’; ‘brsmith1@aep.com’
Subject: RE: AEP CR Self Service Bulletin – Weather Moratorium 01-31-08

Blake,

 
Thanks for the follow-up and the information below.
 
With respect, I disagree that the rules and your tariff allow you to impose a disconnect moratorium outside the definitions of extreme weather contained in 25.483(i).  Specifically, a freeze warning, in and of itself, does not by itself, trigger the moratorium, as temperatures for the preceding 24 hours also factor into the determination.  Further, the forecasted temperature also must be evaluated to determine if the definition has been met.  The cold weather trigger is not simply dependent on the issuance of a warning issued by the National Weather Service.
 
I suspect some REPs may take issue with AEP’s disregard for the rule provisions in this respect.  While the disconnect/reconnect rule certainly may have room for improvement to address employee safety as well as winter storms that wouldn’t technically meet the temperature threshold, I suspect REPs would like the opportunity to have input on such standards, so they do not continue to bear the entirety of the financial burden.
 
Trish


From: bagross@aep.com [mailto:bagross@aep.com]
Sent: Friday, February 01, 2008 1:47 PM
To: pdolese@your-rcs.com
Cc: kjlassig@aep.com; rgdeleon@aep.com; brsmith1@aep.com
Subject: RE: AEP CR Self Service Bulletin – Weather Moratorium 01-31-08

Trish,

As follow up to our discussion yesterday, I wanted to summarize with you the results of the discussion we at AEP had this morning:

  • Weather moratoriums are based on warnings received from the National Weather Service. Specifically, www.nws.noaa.gov
  • Warnings are county specific and only counties affected by the warning will have orders canceled.
  • AEP monitors weather daily and only orders in scheduled to be worked status are canceled. So, for example, an order scheduled for the next day would not be impacted.
  • In addition to protecting end-use Customer safety, AEP is considerate of employee safety related to late night reconnects in freezing conditions.
  • The PUC Customer Protection Division and other Staff members receive AEP weather moratorium notifications
And, I should include that warnings can be issued at any time during the day and can result in multiple weather moratorium notifications.

If you have any other questions, please let us know.

Blake A. Gross
Sr. Business Standards Consultant
Competitive Retailer Relations
AEP Texas
400 W. 15th Street, Suite 1500
Austin, TX 78701-1662
Phone: 512.481.4542
Fax: 512.481.4588
Cell: 512.517.6563
  


From: Patricia Dolese [mailto:pdolese@your-rcs.com]
Sent: Thursday, January 31, 2008 2:26 PM
To: ‘bagross@aep.com’
Subject: RE: AEP CR Self Service Bulletin – Weather Moratorium 01-31-08

Blake,
 
I would like to discuss further with you when you have a chance.  Just tried calling you, and it sounds as if you are in a meeting.  Feel free to give a call back at your convenience.
 
Trish


From: bagross@aep.com [mailto:bagross@aep.com]
Sent:
Thursday, January 31, 2008 11:49 AM
To:
pdolese@your-rcs.com
Cc:
kjlassig@aep.com; rgdeleon@aep.com; brsmith1@aep.com
Subject:
RE: AEP CR Self Service Bulletin – Weather Moratorium 01-31-08


Trish,  


The tariff section is 5.3.7.4, with additional direction from 25.483(i).  


Further, we have received requests for nonpay disconnect when daytime temps may be mid 30′s but forecasted lows are in the teens. We have also discussed our actions with Lauren and Mike Renfro.


Trish, I have included contact information for Kelly Lassig, CR Account Manager, and Robert De Leon, Manager of REP Relations if you have additional concerns you may contact me or those contacts.  Barry is also available.


Blake A. Gross
Sr. Business Standards Consultant
Competitive Retailer Relations
AEP Texas
400 W. 15th Street, Suite 1500
Austin, TX 78701-1662
Phone: 512.481.4542
Fax: 512.481.4588
Cell: 512.517.6563
 


—–Original Message—–
From: Patricia Dolese [
mailto:pdolese@your-rcs.com]
Sent: Thursday, January 31, 2008 11:26 AM
To: ‘bagross@aep.com’
Subject: RE: AEP CR Self Service Bulletin – Weather Moratorium 01-31-08

Also, what section of your tariff are you relying on for this?


—–Original Message—–
From: Patricia Dolese [mailto:pdolese@your-rcs.com]
Sent: Thursday, January 31, 2008 11:12 AM
To: ‘bagross@aep.com’
Subject: FW: AEP CR Self Service Bulletin – Weather Moratorium 01-31-08

Blake,

Just got off the phone with Lauren and she explained that it is AEP’s
contention that it is exercising its discretion as allowed in its tariff to
not harm customers.  This disconnect moratorium seems overly broad to
respond to the needs of what may be very few customers whose issues are
known by their REPs.  If a REP has an issue with this and would like their
disconnects processed, to they have any way of discussing that with someone
at AEP?

Patricia Dolese
Regulatory Compliance Services
pdolese@your-rcs.com
512-275-6442 (office)
512-656-3185 (mobile)


—–Original Message—–
From: Patricia Dolese [mailto:pdolese@your-rcs.com]
Sent: Thursday, January 31, 2008 10:35 AM
To: ‘Damen, Lauren’
Subject: FW: AEP CR Self Service Bulletin – Weather Moratorium 01-31-08

Lauren,

Need your help.  AEP has just issued a weather moratorium based on the
weather moratorium issued by NOAA.  The actual NOAA warning can be found at
this link:
http://forecast.weather.gov/wwamap/wwatxtget.php?cwa=crp&wwa;=freeze%20warning   

Per the NOAA statement “A FREEZE WARNING IS ISSUED WHEN TEMPERATURES ARE
FORECAST TO REACH 32 DEGREES OR COLDER FOR 2 HOURS OR LONGER.”

A quick review of weather forecasts clearly shows that temperatures in the
area covered by this freeze warning will not remain at or below freezing.
Additionally, the temperatures yesterday were above freezing.

It appears to me that the “extreme weather emergency” criteria have not been
met and AEP should not be allowed to implement a disconnect moratorium.

Can you advise if the PUCT can/will communicate such to AEP so they will
rescind their moratorium?

Patricia Dolese
Regulatory Compliance Services
pdolese@your-rcs.com
512-275-6442 (office)
512-656-3185 (mobile)

—–Original Message—–
From: P1ASRU@aep.com [mailto:P1ASRU@aep.com]
Sent: Thursday, January 31, 2008 9:57 AM
To: hroberts@repowerenergy.com; akhan@repowerenergy.com
Subject: AEP CR Self Service Bulletin – Weather Moratorium 01-31-08

You have received this message because you are currently subscribed to
receive email notifications from the AEP CR Self Service site for Bulletin
Board Notifications containing information about:

Weather Moratoriums

Description: Weather Moratorium 01-31-08 Created on: 2008-01-31 Item Text:
The National Weather Service (NOAA) has issued a Weather Moratorium in the
following Counties/Towns for  1-31-08.
               
DNP Orders have been cancelled due to the Weather Moratorium.

Aransas                                  Rockport, Fulton, Lamar
Bee                                  Skidmore, Pawnee, Beeville, Pettus, Normanna, Tuleta,
Tulsita
Calhoun                                  Port LaVaca, Point Comfort, Long Mott, Seadrift, Trivoli
Duval                                  San Diego, Benavides, Realitos, Sejita, Ramirez,
Tienditas, Concepcion, Rios,  Freer, Seven Sisters
Goliad                                  Goliad, Berclair, Weesatche
Jim Wells                                  Alice, Sandia, Orange Grove, Premont
Kleberg                                  Kingsville, Ricardo, Rivera
La Salle                                  Cotulla, Millett
Live Oak                                  Three Rivers, George West, Oakville, Pernitas
Point
McMullen                                  No Service Towns
Nueces                                  Corpus Christi, Robstown, Violet, Petronila, Agua Dulce,
Banquete, Rabb, Bishop, Driscoll, Port Aransas
Refugio                                  Refugio, Austwell, Woodsboro, Bayside
San Patricio                                  Sinton, Mathis, Tynan, Lake City, Lakeside,
Portland, Odem, Edroy, San Patricio, Taft, Gregory, Aransas Pass,
Ingleside by the                                                    Bay, Ingleside
Victoria                                       Victoria, Bloomington, Placedo,
Guadalupe, Da Costa, Inez
Webb                                  Laredo, Encinal, Rio Bravo, El Cenizo, Mirando City,
Olton, Bruni

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You may receive duplicate notifications if you are authorized to view
information for more than one competitive retailer.

Attachments may be available for your review on the Bulletin Board page of
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