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Vendor Reviews 

Be a Texas Star!

Regulatory Compliance Services now conducts vendor compliance reviews for functions typically outsourced by telecommunications and retail electric providers.  These vendor reviews assess a vendor's knowledge, skills and ability to deliver a  service to its clients that is compliant with Public Utility Commission of Texas (PUCT) and FCC regulations (if applicable). 

Vendors found to provide exemplary service are named  "Texas Stars"!

Vendors directly compensate Regulatory Compliance Services to conduct this review (project fee basis), however this compensation, by contractual provision, does not affect the findings and recommendations contained in the report.

Reports are prepared upon completion of the review to document findings and recommendations (if any).  The reports are typically provided to interested clients free of charge (electronic format).

Typical Vendor Services Reviewed

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Telemarketing

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Third Party Verification Services

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Door-to-Door Marketing Firms

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Direct Marketing Agencies

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Outsourced Customer Service Providers (particularly functions involving customer enrollment)

Scope of Reviews 

The reviews conducted by RCS typically include an assessment of the following functions: 

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Staffing resources

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Training on regulatory requirements 

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Script development and implementation 

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Internal Quality Monitoring Systems 

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Data systems & support 

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Client Reporting 

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File storage and retrieval

Review Process 

Site visits are generally required. As part of the site visit, interviews are conducted with all relevant employees. Further, live-monitoring and compliance sampling will be performed as necessary to evaluate performance against established procedures. Documents, reports, training materials, and other necessary materials are also obtained and reviewed.

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FOR MORE INFORMATION, please contact us!

Phone:  512-656-3185    Emailrcs@your-rcs.com

 

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Copyright 2012 Regulatory Compliance Services
Last modified: February 10, 2012

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