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Kelle Balch

Compliance Services is delighted to announce that Kelle Balch has joined the RCS team to provide her consulting expertise to our clients in Texas. Kelle worked with Ms. Dolese at the Public Utility Commission in the Customer Protection Division when the State energy market was deregulated. She later transitioned to the Enforcement Division, where she was responsible for identifying compliance violations and assessing administrative penalties for utilities failing to adhere to Commission Rules. From there, she entered a lengthy career in the private sector.



With over 20 years of experience in the utility space, Kelle has worked in various compliance, sales, and marketing roles, giving her a unique perspective on the challenges faced by providers and internal and external stakeholders. Kelle has worked for several retail electricity providers, including Direct Energy and Green Mountain. Most recently, she has worked with the municipal aggregator iChoosr as their Director of Community Relations.

Kelle has spent her career guiding and leading teams to exceed their goals and achieve success. In each of her roles, Kelle has demonstrated a tremendous working knowledge of the various PUCT customer protection rules and their application in real-world settings.

Kelle’s experience in regulatory compliance includes interpretation of PUCT customer protection rules, creating and delivering compliance training programs, conducting compliance audits, regulatory affairs, vendor reviews, marketing reviews, regulatory filings and reporting, complaint management, quality assurance and change management. 

Those that have worked with Kelle in the past have described her as “extremely smart, conscientious, and meticulous” and as someone who “knows the business and is an expert in communications.”  Others say that Kelle is a consummate professional and has the ability to raise risks without making them appear to be roadblocks.”  Finally, Kelle “evaluates the situation from multiple angles, and will tell it like it is; all the while being extremely friendly and professional.”

Kelle holds a BBA in Management from Texas State University and lives in Austin, Texas, with her husband, Bobby. She is a mother of two daughters and loves spending time with her family, running with her dog Dudley, reading, finding something new to binge-watch, and cooking delicious food.

Contact Kelle:


Cell: 512-944-8319


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Last modified: February 16, 2022

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