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The Customer Protection Rules -- An Overview

This one-day workshop usually runs from 9 a.m. to 4 p.m. and provides attendees with a more thorough understanding of the following: 


Key aspects of the customer protection rules adopted by the Public Utility Commission of Texas including:


Sales and Marketing Rules


Material Changes and Contract Renewals


Billing Rules


Disconnection Rules




Insights into how these new rule requirements may affect your operations 

This workshop is a must for your company if you want to learn about the customer protection rules and minimize the potential for non-compliance.


Comments from previous training sessions:

"Trish did a fabulous job in delivering the Compliance Training to my team yesterday! She took a very dry topic and made it fun & interesting! Truly... one of the best requlatory sessions I've attended in 20 years... (now I'm dating myself - forget that last comment!)"  Cyndy Stockley, Direct Energy

"Trish did a great job of making sure that people new to the rules could benefit from the program as well as those that had read the rules and had very specific questions.” Lisa Morganelli, Utility Choice Electric

“The session was very informative. Thank-you, it was worth the trip from New York.” Jonathan Gewirtz, ECONnergy

“Trish’s honesty and humor made for a fun lesson.” Julie Jung, TriEagle Energy


Who Should Attend? 

Retail Electric Provider staff members with responsibilities for compliance with these rules.

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Last modified: September 11, 2019

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